Returns & Exchanges

Exchange policy

If you have received a product and would like a different size please email bonjour@sommeilp.com.au with your order number and full name. We will try our best to exchange your product, however due to limited stock we may not have your preferred product and size available.

Product must be exchanged within 14 days of purchase

Exchanged items must be in original condition (unworn, unwashed, and undamaged) 
 

Return Policy:

We understand that you may change your mind. In this case we can offer an exchange or store credit, please consider your purchase carefully as we do not offer refunds unless the purchased product is faulty

Store credit will be issued once the product is received by Sommeil P and is deemed in original condition (unworn, unwashed and undamaged)

Product must be returned within 14 days of purchase

Store credit will be equal to purchase price excluding shipping cost

Return shipping cost is to be covered by the customer

Please email bonjour@sommeilp.com.au with your order number and full name and we will process your return


Faulty Product Policy:

If you have received a faulty product please email bonjour@sommeilp.com.au with your order number and full name

Faulty products must be returned within 14 days of purchase

Once Sommeil P has received the faulty product, it will be assessed to identify the fault and if deemed faulty the cost will be reimbursed to customer 

Return shipping cost will be reimbursed to customer  

Cancellation Policy:

Sorry we do not offer cancellations, once your order is placed it cannot be cancelled or changed.